Shipping Policy – HeelNuvora

At HeelNuvora, we work to ensure that your order arrives safely and within the estimated delivery timeframe. We currently ship to addresses within the United States.

1. Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day. Processing time is separate from delivery time.

2. Estimated Delivery Time

Standard delivery is estimated to take 7–12 business days after your order has been dispatched.

Including processing, the total estimated timeframe is approximately 8–15 business days from the date the order is placed.

Delivery dates are estimates and are not guaranteed. Weather conditions, customs procedures, carrier delays, high order volumes, or other circumstances beyond our control may affect delivery times.

3. Shipping Costs

We offer free standard shipping on all orders delivered within the United States. Eligible orders will display a shipping charge of $0.00 at checkout.

4. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information.

You can also check your shipment through the “Track Your Order” page available on our store. Tracking updates are managed by the shipping carrier and may not appear immediately after dispatch.

5. Delivery Delays

If your order has not arrived after the estimated delivery window, please contact us with your order number.

Our team will make every reasonable effort to investigate the shipment with the carrier and keep you informed. HeelNuvora cannot guarantee delivery dates or accept responsibility for delays caused by circumstances outside our reasonable control.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched. HeelNuvora cannot accept responsibility for delivery problems caused by an incorrect or incomplete address supplied by the customer.

7. Lost or Damaged Orders

If you believe your order has been lost, or if tracking has not updated for an extended period, contact us so that we can investigate the issue with the carrier.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include your order number and clear photographs of the product and packaging.

8. Contact Us

For questions about your shipment, contact us at:

HeelNuvora
nuvoraproduct116@gmail.com

Our customer support team typically replies within 24–48 business hours.

Last updated: August 2, 2026.