Return and Refund Policy – HeelNuvora

At HeelNuvora, our priority is to provide quality products and a satisfactory shopping experience. If, for any reason, you are not completely satisfied with your purchase, we will be happy to assist you under the conditions outlined below.

Returns

You have 14 calendar days from the date you receive your order to request a return.

To be eligible for a return, the product must:

• Be unused and in perfect condition.

• Be returned in its original packaging whenever possible.

• Show no damage caused by improper use.

We reserve the right to reject returns that do not meet these requirements.

Damaged, Defective, or Incorrect Products

If you receive a defective product, an item damaged during shipping, or a product different from the one you ordered, please contact us within 48 hours of delivery.

To process your claim, you will need to provide:

• Your order number.

• Clear photographs of the product.

• Photographs of the packaging, if it is damaged.

After reviewing the issue, HeelNuvora will provide the most appropriate resolution, which may include:

• A replacement product.

• A full refund.

• Another solution agreed upon with the customer.

Refunds

Once your return has been received and approved, the refund will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Return Shipping Costs

If the return is due to a change of mind, the customer is responsible for the return shipping costs.

If the product has a manufacturing defect, was damaged during shipping, or an incorrect item was sent, HeelNuvora will cover all costs associated with returning or replacing the product.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, the return procedure described in this policy must be followed.

Contact Us

To request a return or ask a question about your order, please contact our customer service team.

Email: nuvoraproduct116@gmail.com

To help us process your request quickly, please include:

• Your order number.

• The reason for your inquiry.

• Photographs of the product, if applicable.

Our team will respond within approximately 24–48 business hours and will work to provide a prompt, transparent, and satisfactory resolution.

This policy is effective as of its publication date and may be updated when necessary to improve our service or comply with changes in applicable law.